Return & Refund Policy
At Crescent Craft Decor, we stand behind the quality of our home appliances. If you receive a product that is not up to the mark, we offer a straightforward return and exchange process.
⚠️ Note: We strongly recommend recording an unboxing video when you receive your package. This serves as proof in case of physical damage during transit.
1. Return & Exchange Period
- You have 7 days from the date of delivery to initiate a return or exchange request.
- Requests made after the 7-day window will not be eligible for a refund or exchange.
2. Eligibility Criteria
To qualify for a return, the following conditions must be met:
- The appliance must be unused and in its original condition.
- The product must be in its original packaging with all manuals, warranty cards, and accessories included.
- Proof of purchase (invoice or order ID) must be provided.
- Returns for “Change of Mind” are generally not accepted for large appliances once they have been unsealed.
3. Damaged or Faulty Items
If your item arrives damaged or has a manufacturing defect:
- Please report the issue within 24-48 hours of delivery.
- Share photos or the unboxing video with us via WhatsApp at +92 301 7910347.
- We will provide a free replacement or a full refund after verifying the claim.
4. Refund Process
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- Approved refunds are processed within 5-7 business days.
- Refunds will be issued via the original payment method or through Bank Transfer/JazzCash/EasyPaisa as per your preference.
